1. Refunds

As a sweepstake website, we do not offer refunds for entries or purchases.
All transactions on our platform are considered final.

2. Chargebacks

In the event of a chargeback initiated by the customer, BitSoul reserves the right to suspend or ban the associated account.
Chargebacks can lead to additional fees, and any costs incurred by us as a result of the chargeback will be the responsibility of the account holder.

3. Account suspension

If a chargeback is initiated, we may suspend the associated account pending investigation.
During this period, the account holder may be restricted from participating in current or future sweepstakes.

4. Contact Information

If you have any questions or concerns about our refund and chargeback policy, please contact our customer service team at support@BitSoul.fun 

5. Changes to the Policy

BitSoul reserves the right to update, change, or modify this policy at any time. Any changes will be effective immediately upon posting on our website.